Telecom Pensioners who are currently drawing pension from Banks are being migrated onto SAMPANN in a phased manner. This section details the process of migration, along with benefits to pensioners and steps to be taken by pensioners once migrated onto SAMAPNN.

What is SAMPANN?

Under the leadership of the Honorable Prime Minister, Government of India is actively pursuing the objective of “Minimum Government, Maximum Governance”. Under this vision, Department of Telecommunications has developed SAMPANN, which is a Comprehensive Pension Management System (CPMS) for Telecom pensioners. It encompasses processing; sanctioning and disbursement of pension under one common platform. It was dedicated to the nation by the Hon'ble Prime Minister on 29th December, 2018.

What does Migration to SAMPANN mean?

In general, Pension is being paid thorough intermediation of Banks into pensioner’s bank account. In such cases, pensioners also submit their Life Certificate to banks.

With the current ongoing migration, Pensioners will be migrated from Banks to SAMPANN. In this case, your pension disbursed via respective Controller of Communication Accounts (CCA) offices via SAMPANN. Migrated pensioners would need to submit their Life Certificate to respective CCAs.

What are the benefits of Migrating to SAMPANN to Pensioners?

After the introduction of SAMPANN, pension settlement of DOT/BSNL pensioners has become more responsive, accountable, transparent and informative. Implementation of SAMPANN has accrued various benefits to the pensioners, some which can be quantified e.g., Cost of travel to collect PPOs and register grievances, some which are qualitative e.g., transparent and informed pension settlement.

Few of the said advantages to Migrated Pensioners are:

• Online Grievance redressal via SAMPANN Pensioner login- Each pensioner will have their user login where they can register grievance and track it.
• Pensioner Dashboard Login- with their login, pensioners can check/ download authority letter, fill income tax, submit online pension grievance and track it, apply for transfer of pension case, commutation restoration date, life certificate expiry date, details of pension paid etc
• Timely SMS alert to pensioner about tracking of grievance, transfer case, monthly disbursement of pension into account etc
• Facility available in both SAMPANN website/App for Pensioners to submit income tax declaration details and investment proof online and same is verified and taken into account in tax calculation. Also, Pensioners can download Form from their dashboard.

STEPS TO BE TAKEN BY PENSIONERS AFTER MIGRATION

1. Login Creation

• The first step that pensioners who have been migrated onto SAMPANN need to take is to create their Login. The respective CCA offices will intimate the concerned pensioners who have been migrated via SMS/Call/Letter. Thereafter, Pensioners should follow the process detailed Login Creation Video (https://www.youtube.com/watch?v=SIYRJNAWlkc (English) & https://www.youtube.com/watch?v=hU9899C-5FI (Hindi)) to create the login.
• Mobile Number is mandatory for creation of Login. Please note that the department has tried to obtain the Mobile Numbers of pensioners as per the data available with Banks. In case the mobile number is not available or is incorrect, pensioner should get in touch with the concerned CCA immediately. The contact details of CCA offices are mentioned below.

2. Life Certificate Submission:

Once Pensioners are migrated onto SAMPANN, Pension will be disbursed by respective CCA offices. Therefore, Life Certificates have to be submitted to the concerned CCA office only.

• a. Physical Submission of Life Certificate at CCA: Pensioner by physically going to concerned CCA, can submit the LC. The addresses and contact details are mentioned below.
• b. Digital Life Certificate Submission: The Digital Life Certificate would now be submitted to the concerned CCA office. The PDA details while submitting DLC on Jeevan Pramaan would be:
• • 1. Sanctioning Authority ◇ TELECOM
  • 2. Disbursing Agency ◇ SAMPANN - Department of Telecommunications
  • 3. Agency ◇ Concerned CCA Office

• Pensioners can refer to the video (https://www.youtube.com/watch?v=1LeIgIboS-M) and manual () for submission of digital life certificate in the regard.
• In case of any query, Pensioners can reach out to CCAs via email or SAMPANN toll free number (Detailed List given at the end)

3. Transfer of Pension Case from One CCA to Another CCA

• After migration, pension would be disbursed by the PPO issuing CCA
• Therefore, if a pensioner wants to transfer his/her case from one CCA circle to another, he/she can submit an online or physical Transfer Request to any nearby CCA office. The whole procedure is explained here in this video: https://www.youtube.com/watch?v=cH2ZmMB51C0

Pensioners can reach out to CCAs via email or toll free number for any help required. Additionally, all videos related to various aspect mentioned above are available at https://dotpension.gov.in/Home/WhatsNew