Bank Migration हिंदी के लिए यहाँ क्लिक करें

Telecom Pensioners who are currently drawing pension from Banks are being migrated onto SAMPANN in a phased manner. This section details the process of migration, along with benefits to pensioners and steps to be taken by pensioners once migrated onto SAMAPNN.

What is SAMPANN?

Under the leadership of the Honorable Prime Minister, Government of India is actively pursuing the objective of “Minimum Government, Maximum Governance”. Under this vision, Department of Telecommunications has developed SAMPANN, which is a Comprehensive Pension Management System (CPMS) for Telecom pensioners. It encompasses processing; sanctioning and disbursement of pension under one common platform. It was dedicated to the nation by the Hon'ble Prime Minister on 29th December, 2018.

What does Migration to SAMPANN mean?

In general, Pension is being paid thorough intermediation of Banks into pensioner’s bank account. In such cases, pensioners also submit their Life Certificate to banks.

With the current ongoing migration, Pensioners will be migrated from Banks to SAMPANN. In this case, your pension disbursed via respective Controller of Communication Accounts (CCA) offices via SAMPANN. Migrated pensioners would need to submit their Life Certificate to respective CCAs.

What are the benefits of Migrating to SAMPANN to Pensioners?

After the introduction of SAMPANN, pension settlement of DOT/BSNL pensioners has become more responsive, accountable, transparent and informative. Implementation of SAMPANN has accrued various benefits to the pensioners, some which can be quantified e.g., Cost of travel to collect PPOs and register grievances, some which are qualitative e.g., transparent and informed pension settlement.

Few of the said advantages to Migrated Pensioners are:

  • Online Grievance redressal via SAMPANN Pensioner login- Each pensioner will have their user login where they can register grievance and track it.
  • Pensioner Dashboard Login- with their login, pensioners can check/ download authority letter, fill income tax, submit online pension grievance and track it, apply for transfer of pension case, commutation restoration date, life certificate expiry date, details of pension paid etc
  • Timely SMS alert to pensioner about tracking of grievance, transfer case, monthly disbursement of pension into account etc
  • Facility available in both SAMPANN website/App for Pensioners to submit income tax declaration details and investment proof online and same is verified and taken into account in tax calculation. Also, Pensioners can download Form from their dashboard.


1. Login Creation

  • The first step that pensioners who have been migrated onto SAMPANN need to take is to create their Login. The respective CCA offices will intimate the concerned pensioners who have been migrated via SMS/Call/Letter. Thereafter, Pensioners should follow the process detailed Login Creation Video ( (English) & (Hindi)) to create the login.
  • Mobile Number is mandatory for creation of Login. Please note that the department has tried to obtain the Mobile Numbers of pensioners as per the data available with Banks. In case the mobile number is not available or is incorrect, pensioner should get in touch with the concerned CCA immediately. The contact details of CCA offices are mentioned below.

2. Life Certificate Submission:

Once Pensioners are migrated onto SAMPANN, Pension will be disbursed by respective CCA offices. Therefore, Life Certificates have to be submitted to the concerned CCA office only.

  • a. Physical Submission of Life Certificate at CCA: Pensioner by physically going to concerned CCA, can submit the LC. The addresses and contact details are mentioned below.
  • b. Digital Life Certificate Submission: The Digital Life Certificate would now be submitted to the concerned CCA office. The PDA details while submitting DLC on Jeevan Pramaan would be:
    • 1. Sanctioning Authority ◇ TELECOM
    • 2. Disbursing Agency ◇ SAMPANN - Department of Telecommunications
    • 3. Agency ◇ Concerned CCA Office
  • Pensioners can refer to the video ( and manual () for submission of digital life certificate in the regard.
  • In case of any query, Pensioners can reach out to CCAs via email or SAMPANN toll free number (Detailed List given at the end)

3. Transfer of Pension Case from One CCA to Another CCA

  • After migration, pension would be disbursed by the PPO issuing CCA
  • Therefore, if a pensioner wants to transfer his/her case from one CCA circle to another, he/she can submit an online or physical Transfer Request to any nearby CCA office. The whole procedure is explained here in this video:

Pensioners can reach out to CCAs via email or toll free number for any help required. Additionally, all videos related to various aspect mentioned above are available at

List of Contact Details of CCAs

SL No. Circle Name E-mail Id Toll Free Helpline nos CCA Office Address City
1 Andaman and Nicobar Telecom Circle 18003451063 Room No- B-108, Kendriya Sadan, Ranchi Basti, PO Junglighat Port Blair
2 Andhra Pradesh Telecom Circle dbacca-ap[at]nic[dot]in 18004254405 Kavadiguda Telephone Exchange,  Bholakpur Hyderabad
3 Assam Telecom Circle ccaassam[at]nic[dot]in 18003453752 5th Floor, BSNL Bhawan, Panbazar  Guwahati
4 Bihar Telecom Circle ccabihar[at]gmail[dot]com 18003456183 2nd Floor, CCA Building, Sanchar Parisar, Buddha Marg.  Patna
5 Chhattisgarh Telecom Circle cca[dot]cg-dot[at]nic[dot]in 18002332287 3rd Floor, Doorsanchar Bhavan, Auto Exchange Building, G.E. Road Raipur
6 Delhi Telecom Circle ccadelhi[at]gmail[dot]com 1800118119 DOT Building, Sanchar Lekha Bawan, Prasad Nagar New Delhi
7 Gujarat Telecom Circle ccagujaratcircle[at]gmail[dot]com 18002330365 7th Floor, P&T Admin building, Opp- Khanpur Post Office, Khanpur. Ahmedabad
8 Haryana Telecom Circle ccaharyana[at]gmail[dot]com 18001801367 Doorsanchar Bhawan, Old CTO Building, Lawrence Road. Ambala Cantt.
9 H.P. Telecom Circle ccahpt[dot]pen[at]gmail[dot]com 18001808067 Block No.18 A, SDA Complex, Kasumpti. Shimla
10 Jammu and Kashmir Telecom Circle ccajk[at]nic[dot]in 18001807036 O.B.- 08, HUDCO Bhawan, Railhead Complex Jammu
11 Jharkhand Telecom Circle cca[dot]jh-dot[at]nic[dot]in 0651-2211311 Floor, CTO Building, Shaheed Chowk. Ranchi
12 Karnataka Telecom Circle ccakarnataka[at]gmail[dot]com 18004253031 1st Floor, Amenity Block, Palace Road. Bangalore
13 Kerala Telecom Circle ccatrivendrum[at]nic[dot]in 18004250089 5th Floor, Doorsanchar Bhavan, PMG Junction, Vikas Bhavan, Trivandrum
14 Kolkata Telecom Circle cca[at]ccakolkata[dot] 18003451801 Telephone House 8, Hare Street Kolkota
15 Madhya Pradesh Telecom Circle cca[dot]mp-dot[at]nic[dot]in 18002335283 1st Floor, Doorsanchar Bhavan, Area Hills, Hoshangabad Road. Bhopal
16 Maharashtra Telecom Circle cca[dot]mhgoa[at]gmail[dot]com 1800220511 3rd Floor 'C' Wing, BSNL Admin Building, Mumbai
17 North East- I Telecom Circle ccanortheast[at]gmail[dot]com 18003453009 2nd Floor, CTO Building, Shillong
18 Odisha Telecom Circle ccaorissa[at]gmail[dot]com 0674-2391644 4th Floor, CPMG Building, Bhubaneshwar
19 Punjab Telecom Circle pda[dot]ccapunjab[at]gmail[dot]com 18001802089 Plot No- 2C, Sector- 27A, Door Sanchar Bhawan, Madhya Marg, Chandigarh
20 Rajasthan Telecom Circle ccarajasthan[at]gmail[dot]com 18001806787 Sanchar Lekha Bhavan, Jhalana Dhoongri, Near RTO, Jaipur
21 Tamil Nadu Telecom Circle ccatn[dot]tn[at]nic[dot]in 18004258081 60 ETHIRAJ SALAI TAMILNADU TELECOM COMPLEX EGMORE Chennai
22 UP East Telecom Circle ccalu-up[at]nic[dot]in 18001801870 CCA Block, Telephone Exchange Bhilding Campus, Vikas Khand-1, Gomti Nagar Lucknow
23 UP West Telecom Circle ccaupwest[at]gmail[dot]com 18001803099 3rd Floor, Brahmpuri Telephone Exchange, Meerut
24 Uttarakhand Telecom Circle ccaddn-dot[at]nic[dot]in 18001804187 No.56, Subhash Road, Dehradun
25 West Bengal Telecom Circle ccawbc-dot[at]nic[dot]in 18003452000 Nizam Palace, 10 th floor, 2nd MSO Building, 234/4 A J C Bose Road, Kolkata -700020 Kolkata
26 Telangana Telecom Circle ccahyd[dot]ts-dot[at]gov[dot]in 4027542122 Kavadiguda Telephone Exchange Compound, Bholakpur Hyderabad
27 North East- II Telecom Circle ccane2dimapur[at]gmail[dot]com 18003453809 BSNL OCB Exchange Building, Dimapur Dimapur
28 Mumbai Telecom Circle ccamumbai[at]gmail[dot]com 1800223211 2nd Floor, CTO Building, Fort, Mumbai 400001 Mumbai